Security & Privacy
Security
Security is one of the most significant concerns for the customer during an on-line transaction. Our entire website uses the latest SSL encryption technology, ensuring that your personal and financial data is protected at all times. The secure padlock in your browser address bar lets you know that your connection to Scots Connection is encrypted.
We take card security very seriously, which is why we have chosen to use highly secure online credit card processing facilities provided by Stripe for all of our online transactions.
When purchasing any of our products by credit or debit card, you will pay via our 100% secure payment page provided by Stripe. You can be assured your financial details are at absolutely No Risk and are 100% SAFE. Stripe is certified to PCI Service Provider Level 1, the most stringent level of certification. This all means that your payments are extremely secure and that we do not store any sensitive payment information.
All payments are made in GB Pounds.
Privacy Policy
Introduction
We value the privacy of everyone who visits this Website, www.scotsconnection.com and, subject to limited exceptions, we do not collect personal data about you unless you place an order with the store or contact us. Any personal data we do collect will only be used as permitted by law. We will never sell or share your personal details with third parties for marketing purposes.
Data that we collect
When you place an order, you can either create a guest account or register for a full account. A registered account allows you to log in to your account in future and view your order history, or place further orders without needing to enter your address details again. You can also choose to create a registered account without placing an order. When you create an account we collect your name, e-mail address, telephone number, and company name, if applicable.
We use Stripe and PayPal to process any payments that are made through our website. We do not collect or store any financial information from our customers. The can view the privacy policies of our payment processors here: Stripe Privacy Guide and Paypal Privacy Guide
Users’ Internet Protocol (IP) addresses are automatically logged by our web server and session information, such as how long your visit lasted, and the type of browser used is also recorded. We delete our server log files on a monthly basis.
Cookies are small text files saved to your computer used to track user navigation around a Website. Session cookies are also used to store information on pages that have been visited by a user. Some areas of the Website also set cookies which are permanently stored on the users’ computer. Cookies let us remember if you wanted to save certain details and recall what you've put in your shopping basket. They are not cross-referenced with any other information such that an individual person could be identified.
If you send us a message via our contact form, we will collect your name, your email address, and any other information which you choose to supply. These details are only used to help deal with your enquiry and are only held for as long as necessary to do so.
Google Analytics
When someone visits our website we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is aggregated and anonymous, it does not identify anyone.
Microsoft Clarity
We also use Microsoft Clarity which helps us understand what users do on our site by visually representing their clicks, taps and scrolling behaviour.
Marketing communications
You will only ever receive marketing communications from us if you have registered for our newsletter by completing the double opt-in process. We will never share your personal data with any third party for marketing purposes. You can unsubscribe from our newsletter at any time.
How we use your data
Any personal data we hold will be processed and stored securely. Contact Form enquiries and emails are deleted a month after we have replied to your query. Order information, in keeping with UK accounting regulations, is kept for a period of 6 years. Your data will only be stored in the UK. Data security is extremely important to us, and to protect your data we have stringent measures in place to safeguard and secure any data we hold about you. You a have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
In certain circumstances, we may be legally required to share certain data held by us, which may include your personal data, for example, where we are involved in legal proceedings, where we are complying with legal obligations, a court order, or a governmental agency.
How can you access your data?
Under GDPR regulations, you have the right to ask for a copy of any of your personal data held by us. No fee is payable and we shall provide any and all information in response to your request. Contact Details can be found below.
Contacting us
If you have any questions about our website or this privacy policy, please get in touch via our contact form
Privacy policy changes
We keep our privacy notice under regular review and may change this policy at any time. You should check this page occasionally for any updates. This privacy notice was last updated on 18th Jan 2024.